Permission, subscription & empty results
Use the displayed reason to recover without bypassing company rules.
Access notice / empty list / My account
Step by step
Read whether the notice concerns permission, subscription, required security setup or missing/invalid data.
For permission, ask your admin to review access role, reporting team and write grants. Sign in again after a change.
For subscription, ask the company admin to check plan status and allowances. A role change does not override a genuine subscription restriction.
For empty lists, clear search/filter terms and check whether records are assigned within your scope.
For unresolved errors, contact support with the page, time, action and safe error text. Exclude passwords, tokens and private customer content.
Demo: a user promoted from Executive to Director logs out/in after the admin updates their access role and team.
FAQ
Can a new role bypass a subscription restriction?
No. Role permission and subscription entitlement are independent checks.
Read related guide →Reviewed 10 October 2026 · CRM 0.53.1